Dear Users-

We are experiencing some technical difficulties right now. Please be patient. We are aware that the site is frozen and are attempting to get it back up and running currently. Please check back here for updates on our progress.

Thank you,

the PA team

Dear Users-

The site is back up, but we have been informed that some of you are experiencing issues when trying to post a response. If you are receiving an error that asked you to save a file when you submit a response, please email us at helpfulpeople@prayabout.com with the following information:

     Browser and version you are using

     Time and Timezone of submission

     Length of processing

With your help, we’ll get the site back on track.

Thanks,

the PA team

Dear Users-

We have narrowed the problem of saving files down to an issue between Internet Explorer 6.0/ 7.0 and the PrayAbout site. If you are one of the users who has been experiencing issues posting responses, please try to use a different browser, like Firefox. If you continue to experience this problem with a different browser, please email us at helpfulpeople@prayabout.com with as much information as you can. Thanks to all for your continued help in getting our site back on track.

the PA team

Dear Users-

Earlier this week, we made a major update to the site, in order to improve page speed. This had the unexpected affect of turning off the candle graphics. We are aware that the image is not coming up and we are working to fix it as soon as we can. Please know that we are working on this problem diligently and will have it resolved as soon as possible. Thank you for your continued patience.

the PA team

Latest Update:

We have a developer look at the problem right now. The candles should be shining again by the end of the week. Thanks to all who wrote in to notify us of the situation. 

In the past, prayabout users have experienced issues with web pages timing out. This would cause all sorts of issues, from loss of prayer requests and candles to being logged out of a session. over the past two weeks, prayabout’s development team spent a lot of time working to improve the loading time of each page.

Today we pushed these improvements live. The time it took to light a candle has decreased by 15 seconds. We’re really pleased with the new speed of the site and we hope that you are too. Let us know what you think by emailing us at helpfulpeople@prayabout.com.

thanks,

the PA team

Before anyone on the site may create an account, they must not only agree to the site’s terms and conditions, but also to the following which appears in a text box in the middle of the screen:

-Treat every member with respect

-No advertising or other spam, hateful or rude content will appear in your prayer requests or responses

- You must review and approve 2 requests before yours will be posted

These rules were created in order for the community to monitor itself. PrayAbout is a place for people to come and commune with others, a place where people can be vulnerable and ask for help. Please do not ruin it for everyone else by posting inappropriate content.

If you feel that a user is not adhering to these agreed upon guidelines, please notify the PrayAbout staff at helpfulpeople@prayabout.com. 

Dear Users-

In our ongoing efforts to improve the speed and functionality of the site, we have temporarily disabled the feature that calculates candles earned from other people lighting candles for your prayer request. We discovered that the way in which this function was built was creating a lag in timing that caused many users to time out on a page. It also created issues with the lighting of candles. Disabling this feature offers a 2-pronged solution; we can increase speed and usability on the site while giving us time to figure out a better solution for candle distribution. We apologize for any inconvenience this may have caused you and we thank you for your continued patience.

the PA team

Due to an unexpected issue with prayabout’s hosting company, the site went down for maintenance early this morning (EST). The maintenance took much longer than they anticipated, leaving prayabout functionality down until around 10am this morning. We apologize for any inconvenience this may have caused. We will be posting maintenance scheduling here in the future so as to avoid worry or confusion. 

Thank you,

the PA team

Dear Users-

We realize how important this site is and how frustrating it can be when it doesn’t work they way it should. We are continuing over the next two weeks to do some major work on the site. As we push fixes, they can affect how the rest of the site works. Please notify us when a feature acts up at helpfulpeople@prayabout.com and remain patient. We care about making the site better. Unfortunately, some pain along the way is necessary to figure out how to fix prayabout long-term. Thank you for your understanding.

the PA team

Dear Users-

Thanks to diligent work by our developer, the candles are working again. If you experience any problems, please email helpfulpeople@prayabout.com.

the PA team

Dear Users:

We have been informed by several of you that you are receiving error messages when you try to light a candle. Please be aware that we have been notified of the situation and are looking into the cause and how to fix it. As soon as we have more information, or have the problem resolved, we will let you know. Thank you for your ever continuing patience.

the PA team

For the next two weeks, we will be doing some major overhauling on the site. We hope to dramatically reduce the wait time and sluggishness of the site as well as take care of some of the more frequent user-related problems. Please check the blog to learn when we will be pushing these changes, as they may affect use of the site at that time. Thanks for your understanding and patience.

the PA team